Cancellation & Refund Policy

Last Updated: 1 Aug 2023

Thank you for choosing Grid Code Media for your website development and digital marketing needs. We strive to provide top-notch services and solutions to help you achieve your online goals. We understand that situations may arise where you need to cancel or request a refund for our services. This Cancellation & Refund Policy outlines the procedures and guidelines for such situations.

Cancellation Policy

  1. Website Development:
    • In the event that you wish to cancel a website development project after it has been initiated, please contact our support team at info@gridcodemedia.com as soon as possible.
    • Cancellation requests will be evaluated on a case-by-case basis, taking into consideration the project’s status and the resources invested.
    • If applicable, any work completed up to the cancellation point will be billed accordingly.
  2. Digital Marketing Services:
    • For digital marketing services, such as SEO, social media management, and content marketing, please notify us at least [X] days prior to the start of the upcoming billing cycle if you wish to cancel the service.
    • Cancellation requests made after the specified notice period will result in the full billing for the upcoming billing cycle.

Refund Policy

  1. Website Development:
    • Due to the custom nature of website development projects, we do not offer refunds once the project has been initiated and work has begun.
    • Refund requests will be considered if they are made before any significant work has been carried out, and the decision will be made at the discretion of Grid Code Media.
  2. Digital Marketing Services:
    • Refund requests for digital marketing services will be considered if made before the start of the upcoming billing cycle.
    • Refunds will not be issued for any digital marketing services that have already been delivered or implemented during the billing cycle.

How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

  1. Contact our support team at info@gridcodemedia.com with your request.
  2. Provide the relevant details about the service you are requesting to cancel or refund.
  3. Our support team will review your request and respond with the appropriate instructions and next steps.

Changes to This Policy

Grid Code Media reserves the right to modify or update this Cancellation & Refund Policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically for any updates.

Should you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to contact us.

Thank you for choosing Grid Code Media for your digital needs.

Sincerely, The Grid Code Media Team